In this policy, the word ‘event’ refers to any reason where a transaction has taken place from a customer or student to Norwich Latin Dance. Norwich Latin Dance will be referred to as ‘we’, ‘us’ and ‘our’.

The refund policy is subject to change according with the event and at our discretion.

For standard events, the following may occur:

COVID-related reasons for cancellation

  • If we have had to cancel due to COVID, e.g. teacher has covid, or the venue has closed, or we have closed. Then you will be offered either a full refund or a reschedule if possible.
  • If you have COVID, we may reschedule at the teachers discretion. A positive test will need to be sent across.

Cancellations for other reasons

  • For private classes organised with us, a refund will only be issued if enough notice has been given to cancel the class. Enough notice is typically 48 hours of the class start time. Please check our Fresha terms for the current refund policy for private classes.
  • For a full wedding package purchase where the price has been pre-paid and no classes had yet been taken, a 50% refund will be given.
  • For a full wedding package purchase where the price has been pre-paid, and classes had been taken, 50% of the remaining cost of classes will be refunded. E.g. if you paid £300 for 6 classes, and completed two classes before cancelling. You will receive £100.
  • For events such as our Bootcamps, there is no refund available, but in the instance we are fully booked for the event, you may transfer the ticket to another person.
  • There are no refunds available for any gift vouchers which have been purchased.
  • For one-off workshops, a 75% refund may be issued if the cancellation is two weeks before the start date.